Contact the team.
Need support, enterprise onboarding, or press information? Send a note and we’ll reply within one business day.
Talk to us about support, partnerships, enterprise setup, or editorial coverage. Messages that include context such as team size, target models, deadlines, or compliance requirements reach the right specialist faster. Every request gets a human reply.
Product help
For issues with renders, billing, or engine routing, include the job ID and we’ll review the trace directly in the workspace.
Partnerships
Agencies and studios can request custom SLAs, shared wallets, or white-label docs through this form or by emailing partners [at] maxvideo.ai.
Press
Journalists can request interview slots, product demos, or commentary on frontier models. Please include your publication and deadline.
Contact FAQ
- How fast will someone reply?
- We answer during European and US business hours. Most support tickets receive a human response in under 12 hours, enterprise requests inside 24.status page
- Do you offer live demos?
- Yes. Include your preferred time zone and the models you want to see. We run demos inside the MaxVideoAI workspace so you can watch routing and pricing in real time.status page
- Where can I check service status?
- Visit the status page for current engine latency and incident history before opening a ticket.
Check live engine status
Before opening a ticket, confirm whether an engine is already degraded. Status updates list latency, incident notes, and mitigation steps so you can decide whether to retry or switch models.
status page