Contact the team.

Need support, enterprise onboarding, or press information? Send a note and we’ll reply within one business day.

Talk to us about anything from enterprise onboarding to editorial coverage. Messages that include context—team size, target models, deadline, or compliance requirements—reach the right specialist faster. Every request receives a human reply; we do not outsource support or sales.

Product help

For issues with renders, billing, or engine routing, include the job ID and we will review the trace directly in the workspace.

Partnerships

Agencies and studios can request custom SLAs, shared wallets, or white-label docs through this form or by emailing [email protected].

Press

Journalists can ask for interview slots, product demos, or comment on frontier models. Please include your publication and deadline.

Prefer email? Write to [email protected].

Contact FAQ

How fast will someone reply?: We answer during European and US business hours. Most support tickets receive a human response in under 12 hours, enterprise requests inside 24.
Do you offer live demos?: Yes—include your preferred time zone and the models you want to see. We run demos inside the MaxVideoAI workspace so you can watch routing and pricing in real time.
Where can I check service status?: Visit the status page for current engine latency and incident history before opening a ticket.

Check live engine status

Before opening a ticket, confirm whether an engine is already degraded. Status updates list latency, incident notes, and mitigation steps so you can decide whether to retry or switch models.

View status page