Status

Status checks refresh continuously from the same telemetry we use to route renders. When an engine moves from “Operational” to “Degraded”, MaxVideoAI automatically shifts traffic to the fastest available region and posts an incident below. If an outage requires customer action we flag it in the incident notes and reference the job IDs that may need a retry or credit refund.

Before contacting support, confirm whether the engine you are using shows a disruption and review the incident history. You can also subscribe to the RSS feed or email digest to receive alerts the moment we downgrade an engine. For urgent escalations, include the job ID and engine name so we can trace the queue instantly.